The Company: Floor Culture
For many home fixture businesses, the delivery and installation phase can be
the weakest link. It is often affected by unforeseen conditions, such as traffic congestion and
drivers’ attitudes.
To overcome these unpredictable hiccups, a seamless fleet management system is
crucial. However, this requires real-time information of the delivery fleet. Many small-medium
enterprises (SME) lack the capabilities to access such data.
Floor Culture, an expert in interior flooring solutions in Malaysia, was one such SME.
How one company saved its reputation, money and the environment with iFleet
Pain Points
Customers were happy with Floor Culture’s high quality interior
flooring solutions, which includes wooden flooring planks, vinyl flooring tiles and other floor tiles.
But they were less pleased with the company’s delivery and installation service:
1.Work
delays
The interior flooring supplier noticed that its drivers were arriving late to
customers’ homes, which delayed the flooring installation and may even disrupt the house
renovation
process. Home owners were understandably dissatisfied. Yet, it was challenging to pinpoint the cause of
the delays as the company could not determine
where its fleet of drivers were at any given point in
time.
2.Fuel
wastage and air pollution
Some drivers left engines running when parked. The idling not
only wasted fuel unnecessarily and polluted the air, but also went against Floor Culture’s promise to
provide environmentally-friendly products and services. Understandably, the interior flooring SME
was eager to rectify this.
3.Damaged
products and vehicles
Poor driving behaviour, such as speeding, damages the interior
flooring products being transported. Vehicle tires also wear out at a faster rate. This incurred
financial losses. It also resulted in material wastage, which was something the eco-conscious interior
flooring supplier wanted to avoid.
The Solution
With customer satisfaction at an all-time low, Floor Culture decided to
invest in an iFleet plan. Since installing the market’s most robust fleet management system for SME, the
interior flooring supplier sees great improvements in multiple areas:
Timely
deliveries
iFleet’s GPS tracker helps drivers identify the quickest route and avoid traffic
jams. Late arrivals were reduced by as much as 50%, which also means significant uptick in customers’
satisfaction.
Improved driver behaviours
The Speed Recording feature in the vehicle tracking system allows
Floor Culture to monitor vehicle speeds. Drivers behave better on the road, thus minimising product and
vehicle damage. Instead of having to change the vehicle tires every six months, they now last up to two
years.
Fuel
savings
Fuel costs were cut by 20%, thanks to iFleet’s Engine Idling feature that helps
prevent drivers from leaving their engine running while the vehicle is parked. Pollution to the
environment is reduced, which is in line with Floor Culture’s mission to offer eco-friendly products to
consumers.
Knowledge
is power
Real-time vehicle tracking and fleet management capabilities inform Floor Culture
about drivers’ GPS locations and reduce down time in delivery schedule.
Team
spirit
Data transparency positively impacts work culture. The fleet management system
provides clear data, which helps define the roles and responsibilities of employees. Issues faced by
drivers can also be rectified immediately, thus boosting morale and
With the iFleet plan, Floor Culture gained hardware, software and connectivity
solutions at one go, bringing immediate benefits to its business. Most importantly, the company now enjoys
the peace of mind of knowing that a cutting edge vehicle tracking and fleet management software will take
care of its delivery needs, wherever and whenever.
After installing iFleet
Late arrivals reduced by 50%
Fuel cost cut by 20%
Customer satisfaction jumped
Employee morale and attitude improved
What our customer says
The analytics provided iFleet
has helped to digitise and power our business much more efficiently. The plans were affordably
priced with decent options.
- Jerry Tan, Director for Floor Culture Holdings Sdn. Bhd.
