Contact Us
Got a question about how we rank online casinos, spotted something out of date, or want to flag an experience with an operator we've reviewed? This page explains the best way to reach the ifleet.my team and what kind of enquiries we're able to help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message personally and try to reply within a couple of business days. If your enquiry relates to a specific casino review, please mention the operator's name and, where relevant, the date you visited the page — it helps us track down the right section faster.
What we can help with
- Corrections or updates to information on any casino review, including bonus terms, licensing details or payment methods that may have changed
- Questions about how we compare and rate operators like BK8, Gembet, We88 and the other sites featured on ifleet.my
- General feedback on the site — what's useful, what's missing, what could be clearer
- Reports of broken links, outdated pages or technical issues you've noticed while browsing
- Media or partnership enquiries related to the site's content
What we can't help with
We're an independent review and comparison site — we don't operate any casino, hold player funds, or have access to individual player accounts. If you have a dispute with a specific operator, a query about a deposit, withdrawal, bonus credit or account verification, that has to be raised directly with the casino's own customer support team, since only they can look into account-level details. Our Terms and Conditions page explains the scope of what this site does and does not provide.
If you're concerned about your own gambling habits or those of someone close to you, this contact form isn't the right channel either — please see our Responsible Gambling page for support resources and tools that Malaysian players can use to stay in control.
Reporting inaccuracies in our reviews
We fact-check operator details — licensing status, welcome offers, wagering conditions, payment options — as part of compiling our rankings, but terms at online casinos change regularly. Bonus amounts, minimum deposits and promotional caps in particular can be updated by operators without much notice. If you've noticed a figure on our site that no longer matches what's shown on a casino's own platform, let us know the operator and the specific detail, and we'll review it against the current offer.
Before you write in
A few things that help us respond faster:
- Check whether your question is already answered on the relevant review page or in our About Us page, which covers how the site is run and what our editorial approach involves
- Include the name of the casino or page you're asking about, rather than a general reference
- Keep account-specific issues (deposits, withdrawals, verification) for the operator's own support team, since we have no visibility into individual accounts
- Note that all content on this site is intended for readers aged 21 and over, in line with the eligibility rules that apply across the Malaysian online casino market
We genuinely rely on reader feedback to keep our comparisons useful and accurate, so whether it's a correction, a suggestion, or just a question about how a particular offer works, don't hesitate to get in touch at the address above.